I deleted the profile using the LotusScript and instruct the user to recreate the profile.
Just put the code bellow in a button and send to the user.
Sub Click(Source as Button)
Dim session As New NotesSession
Dim db As NotesDatabase
Dim doc As NotesDocument
Set db=session.CurrentDatabase
Set doc=db.GetProfileDocument("CalendarProfile")
Call doc.remove(True)
If doc Is Nothing Then
MsgBox "Profile Document Was Successfully Removed"
Else
MsgBox "Profile Document WAS NOT Removed",48
End if
End Sub