The new way to work is Google or IBM Support Portal
I like the database.
I need offline access, some customers doesn't allow aliens laptops on their networks.
I build a java project to update the legacy lotuskb.nsf.
1 - I get the URLs of the support feeds
2 - Read the feeds and extract the URL's to technotes
3 - Parse the html of the technotes and store them into the lotuskb.nsf.
I use several packages like JSOUP and JERICHO to parse and render the html. It is not perfect but i got the documents again on the lotuskb.nsf
Thanks to Nathan Freeman for the article about running Domino API on eclipse
The eclipse project is here